PokerStars Support
PokerStars is proud to have a conscientious and dedicated service team working for you. Our support team is ready to answer your queries 24 hours a day, 7 days a week.
POKERSTARS SOFTWARE UPDATE
Some players might be experiencing technical difficulties with our recent software update. We apologize for any inconvenience this may have caused.
If you’re having problems, click the download button at the top-left of this screen (or on any other page of the PokerStars website).
Next, follow the instructions to install the PokerStars game software. Choose the ‘express install’ option. If you’re asked to overwrite any files, simply accept. The software will now operate normally.
If you have any questions or concerns, please contact support@pokerstars.net.
General Inquiries
The best place to find answers to game-related questions is in our Frequently Asked Questions (FAQ) section. If your question is not covered in the FAQ, you can contact us and a member of our support staff will be happy to assist you.
If you don’t have a PokerStars account already, or can’t access your account for any reason, then write to us by email at support@pokerstars.net.
Otherwise, you can contact us through the PokerStars software using the Contact Support Form. A link to the form can be found in the ‘Help’ menu of the PokerStars software:
Simply select your preferred language, select the most appropriate Category (for example, ‘Tournaments’) and Sub-Category (for example ‘Tournament Rules’), input a Subject (for example ‘Question about Disconnected Players in Tournaments’) and then input your query.
Please include as much information as possible about your question or concern, so we can handle your email quickly, completely and professionally. If you receive an error message, or have a technical problem, please provide us with the message or a screenshot so we can best understand the problem and address it in a timely manner.
