Join PokerStars.net - the world's biggest play money only online poker room
We are proud to have a conscientious and dedicated service team working for you. Our support team is ready to answer your queries 24 hours a day, 7 days a week.
The best place to find answers to game-related questions is in our Frequently Asked Questions (FAQ) section. If your question is not covered in the FAQ, you can contact us and a member of our support staff will be happy to assist you.
If you don’t have a Stars Account already, or can’t access your account for any reason, then please email Support.
Otherwise, you can contact us through the desktop or mobile software using the Contact Support Form. A link to the form can be found in the desktop client by clicking on ‘Help’ > ‘Contact Support’.
Simply select your preferred language, select the most appropriate Category (for example, ‘Poker’) and Sub-Category (for example ‘Tournament Rules’), input a Subject (for example ‘Question about Disconnected Players in Tournaments’) and then input your query.
On mobile, access ‘Settings & Tools’ via the ‘More’ menu, then tap on ‘Support’ > ‘Contact Support’.
Please include as much information as possible about your question or concern, so we can handle your email quickly, completely and professionally. If you receive an error message, or have a technical problem, please provide us with the message or a screenshot so we can best understand the problem and address it in a timely manner.