Help

E-Mails

In an effort to fight growing amount of spam Email, service and software providers have been implementing new anti-spam filters. Inadvertently, large numbers of legitimate emails are falsely identified as SPAM and not delivered to an INBOX. Instead these false spam positive emails are either blocked or delivered to ‘SPAM’ or ‘BULK’ folders, or automatically deleted.

This is why you may not be receiving important information from us, and missing out on exciting news, events and promotions.

To ensure you receive all our emails please follow instructions below to add pokerstars.net to the safe list or permitted sender list of the service or software you use.

FOR EMAIL SERVICE PROVIDERS/ISPs: FOR EMAIL CLIENT AND ANTISPAM SOFTWARE:
AOL 7,8
AOL 9
EARTHLINK
EXCITE/iWon/MyWay
Hotmail/MSN
JUNO
NetZero
Yahoo
SBCGlobal
Other
Cloudmark SpamNet
Mailblocks
Mail Shield
Mail Washer
McAFEE Spam Killer
Norton AntiSpam
Outlook 2003
Odd Post
Spam Butcher
Spam Inspector
Spam Interceptor
Spam Pal
Spameater Pro
Spam Sleuth
Other

FOR EMAIL SERVICE PROVIDERS/ISPs:

AOL 7, 8

Place an email ID in your AOL "Address Book". Here's how:

  1. Go to Keyword Mail Controls
  2. Select the screen name to which email is (e.g. "HomeBiz Tip E-Mag")
  3. Now choose "Customize Mail Controls" For This Screen Name
  4. For AOL 7.0, include in the section, "exclusion and inclusion parameters", the domains from which our email is sent: pokerstars.net
  5. For AOL 8.0, choose "Allow mail from AOL Members and addresses listed"
  6. Type: pokerstars.net
  7. Click "Add".
  8. Choose "Ok" displayed at the bottom

AOL 9.0

Add our email addresses to the buddy list (address book).

Using an email:

  1. Open an email from us.
  2. Click on the sender’s address. This will open a new window titled Info.
  3. Click on "Add to address book". This will open another new window.
  4. Click "Save".

Manually:

  1. From the top navigation bar, choose "Settings". This will open a new window titled "AOL Settings: Customize your AOL experience".
  2. Click "Spam Controls" This will open another new window titled "Mail and Spam Controls".
  3. Click "Customer Sender List"
  4. Check "Allow only the senders and domains listed below"
  5. Type pokerstars.net and click "Add"
  6. Click "Save"
  7. Click "Save"

EARTHLINK:

Using TotalAccess Mailbox (Windows):

  1. First you need to get to the Mailbox for TotalAccess, open TotalAccess and choose Mailbox
  2. Click on the "Address" button.
  3. from the File Menu (click File from TotalAccess Menu), choose New Company (Domain)
  4. In the space provided, enter pokerstars.net and click "Add"
  5. Click "Ok" to add the domain name.

Using Web Mail (Macintosh, or Windows Online):

  1. Click the "Address Book" link in the left menu pane, below your Inbox and other mail folders.
  2. Click the "All Categories" pull-down menu (middle of white screen, in Address Book section below checked items) and choose Companies (Domains).
  3. Click the "Add" button (next to the Companies (Domains) category menu).
  4. In the space provided, enter pokerstars.net
  5. Click "Allow This Company (Domain)" button to add the domain name
  6. Click "Save" (top right of the screen)

EXCITE/iWon/MyWay

From the Preferences Page

  1. Click on the "Mail Preferences" link while signed into Excite Email. On the resulting page under "Spam Prevention Tools" heading and "Block List" subheading you will find "Safe List" link
  2. Click on "Safe List"
  3. Type @pokerstars.net under "Type a single email address (or domain):" heading. Click "Add".
  4. Click "Save" when you're done.

Please note that if you have set up one or more email filter rules, these will override any Safe List requests. So if an incoming message with an email address or domain name that you included in your Safe List meets any of your filter rules, that message will be filed in the specified filter folder rather than being delivered to your inbox.

From your Bulk Mail Folder

If an email message from us has been delivered to your Bulk Mail folder instead of your inbox, you can add us to your Safe List by doing either of the following:

  1. From the Bulk Mail folder, check the box next to the message's Sender name. Next, click the "Not Bulk" button. Then select the pokerstars.net and click "Save".
  2. From within the email message, click on the "This is not Bulk Mail" link found at the top of that message. (Below the "From" field.) Then select the pokerstars.net to add to your "Safe List and click "Save".

Hotmail or MSN:

  1. Open your Hotmail mailbox.
  2. Click on "Options link", on the main menu tabs
  3. Click on "Junk E-Mail Protection" link
  4. Click on "Safe List".
  5. Type pokerstars.net in the filed under "Type an address or domain".
  6. Click "Add".
  7. If you see an email from us in your Junk Mail folder, click "This is not Junk Mail" to avoid having e-mail from the same source sent to the Junk Mail folder in the future.

JUNO:

To Configure your Safe Lists:

  1. Click the "Options" button within Email on the Web.
  2. On the "Mail Options" screen, click the "Safe Lists" link.
  3. The "Options: Safe List" screen will appear, displaying your current Safe List.
  4. You can add following addresses to your Safe List by typing an address in the box under "Add Address to Safe List": support@pokerstars.net
  5. Click the "Add" button to add the address to the list on the right.
  6. When you are finished, click the "Save" button.

NetZero:

  1. Click on "Options" (along the second row down, next to Address Book).
  2. Click on "Safe List" (in far right column, the third option down under Filtering).
  3. In the space provided, Add Address to Safe List, enter: support@pokerstars.net
  4. Click the "Save" button (bottom right of screen) to apply these mail options.

Yahoo:

  1. Open your Yahoo mailbox.
  2. Click "Mail Options".
  3. Click "Filters".
  4. Click "Add".
  5. In the top row, labeled "From header:" make sure Contains is selected in the pull-down menu.
  6. Click in the text box next to that pull-down menu, then enter @pokerstars.net. At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu.
  7. Click the "Add Filter" button again.
  8. If the e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

SBCGlobal:

  1. Open your SBCGlobal mailbox.
  2. Click "Mail Options".
  3. Click "Filters".
  4. Click "Add Filter".
  5. In the top row, labelled "From header:" make sure "Contains" is selected in the pull-down menu.
  6. Click in the text box next to that pull-down menu, then enter pokerstars.net. At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu.
  7. Click the "Add Filter" button again.
  8. If the e-mail has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

FOR EMAIL CLIENT AND ANTISPAM SOFTWARE:

Cloudmark SpamNet

  1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
  2. Click Advanced.
  3. Go to the "Whitelist" tab.
  4. Click the "Add" button.
  5. Type pokerstars.net
  6. Click "OK".

Mailblocks

  1. Click the "Addresses" tab.
  2. Click "New".
  3. Type @pokerstars.net
  4. Make sure "Accept Mail From This Address" is selected under Receiving Options.
  5. Uncheck "Display in People Picker" under Other options.
  6. Click "Submit".
  7. Click "OK".

MailShield

  1. Click "Friends" from the toolbar.
  2. Click "Add".
  3. Type @pokerstars.net
  4. Click "OK".

MailWasher

  1. Click "Tools", then "Blacklist & Friends".
  2. Click Add... on the right, the Friends list side.
  3. Make sure "Wildcard expression" is selected.
  4. Type *pokerstars.net
  5. Click "OK".
  6. Click "OK".

McAfee Spamkiller

  1. Click "Friends" from the sidebar.
  2. Click "Add".
  3. Make sure "All users at a domain" is selected under "Friend type"
  4. Type pokerstars.net in the address field
  5. Click "OK".

Norton AntiSpam

  1. Start up Norton AntiSpam, Click the "Status & Settings" tab
  2. Click "AntiSpam" (middle of the screen).
  3. Click yellow "Configure" button (bottom right of screen).
  4. Click "Allowed List tab" (the 2nd Tab on the list of tabs).
  5. Click "Add" button (lower left).
  6. In the Email Address box, enter support@pokerstars.net
  7. Click on "OK".

Outlook 2003

  1. Start Outlook.
  2. On the "Tools" menu, click "Options".
  3. On the "Preferences" tab, click "Junk E-mail".
  4. On the "Safe Senders" tab, click "Add".
  5. In the "Add address or domain" dialog box, type pokerstars.net, and then click "OK".
  6. Click "OK" to close the "Junk E-mail Options" dialog box.
  7. Click "OK" to close the "Options" dialog box.

Oddpost

  1. Check your "Probably Spam" folder.
  2. If you see that our email was incorrectly filtered out, select it, and click the "Move to Inbox and Mark as Not Spam" button.

SpamButcher

  1. Click the "Configure" button.
  2. Go to the "Known Senders" tab.
  3. Click Add under "Known Good Senders and Recipients".
  4. Type pokerstars.net
  5. Click "OK".
  6. Click "OK".

Spam Inspector

  1. Select Spam Inspector, then "Manage Friends List" from either the Spam Inspector toolbar or from the Outlook menu.
  2. Make sure Email is selected under "Add a New Friend".
  3. Select Domain
  4. Type pokerstars.net
  5. Click the >> button.
  6. Click "Close".

Spam Interceptor

  1. Follow the Trusted link under > Authentication Lists.
  2. Enter the *@pokerstars.net
  3. Click "Add".

Spameater Pro

  1. Click "Filters" from the sidebar.
  2. Click the "Approved Senders" tab.
  3. Click "Add Filter".
  4. Type pokerstars.net into an address field
  5. Choose "Email Domain" under Address Type.
  6. Click "OK".

SpamPal

  1. Click on the SpamPal system tray icon with the right mouse button.
  2. Click "Add to Whitelist" from the menu.
  3. Type *@pokerstars.net
  4. Click "Add".

Spam Sleuth

  1. Select "File", then "Configure".
  2. Go to the "Friends" category.
  3. Make sure "Active" is checked.
  4. Type *@pokerstars.net on a line by itself in the entry field.
  5. Click "OK".

Other Email services, clients or AntiSpam software:

If our e-mail has been filtered to your "Bulk" or "Junk" folder, try adding pokerstars.net to your Address Book or Contact list.

If this option is not available, try moving the message to your "Inbox" or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP or SPAM filter technical support and ask how you can be sure to receive all e-mail from pokerstars.net.

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