Responsible Gaming

Mission statement

The Stars Group strives to assist and protect players who are at risk of the potential negative effects of gambling through a number of means, including self-exclusion tools, guidance on responsible gaming, risk identification and player verification.

We are committed to assisting and protecting those who should not be playing at all, or who wish to limit the amount that they play.

Age verification

Any underage player who has provided dishonest or inaccurate information regarding their true age may have all chips forfeited and could face criminal prosecution.

What we do

  • Every person signing up for a new account must check a box that indicates that they are at least 18 years of age. This notifies everybody that we don’t accept players under 18.
  • When a player creates an account with us, we collect their name, address, and birth date to confirm that the player is at least 18 years old.
  • We do not target underage players with our marketing and advertising. It is neither good business nor consistent with our personal and corporate values to attract underage players.

What you can do

  • Be sure to protect your computer. All Windows computers can be set up to have password control so that you must enter a password to get to the desktop. In general, this is a good practice, but it’s even more important when there are children or teenagers in your household. Also, keep your Stars ID and password private. You can elect to have the software not remember your password each time you log-in. If you have any concern that somebody else might attempt to access your Stars Account, you should not allow the software to remember your password.

  • If you have children or teenagers in your household, use protection software that allows you to limit the websites to which they have access, prevent file sharing, and generally give you detailed control over how your children use the Internet. Here is a list of some of those programs:

  • If you are aware of an underage person using our platform, let us know. Contact Support and we will get right on it. Our first step is to investigate, and if warranted, freeze the player’s account and request identification from that player. We take these reports seriously.

  • Be a responsible parent. In many ways, this is nothing more than keeping your eyes and ears open. If you hear your children talking about online game accounts and transactions made at online gaming sites, start asking questions. If you see the software on your child's computer, uninstall it and ask more questions. A responsible parent is the best start to preventing underage gaming. You can find advice on how to talk to a young person about gambling here.

Self-Evaluation

If you believe that playing games might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please review the following questions:

  1. Did you ever lose time from work or school due to playing?
  2. Has playing caused you to neglect your own welfare or that of your family?
  3. Have you ever sold anything or borrowed money to finance your playing?
  4. Have you often played until your last chip was gone?
  5. Have you ever played longer than you had planned?
  6. Have you ever considered self-destruction or suicide as a result of your playing?

If you answered “Yes” to several of these questions, we encourage you to visit Gamblers Anonymous.

You can take the test in its entirety at one of the following websites:

www.gamcare.org.uk/get-advice/self-assessment-tool

www.ncpgambling.org/i4a/survey/survey.cfm?id=6

Also, we provide you with the ability to exclude yourself from playing for a specific period of time. In order to do this please email our Responsible Gaming department directly and we will start your exclusion as soon as possible. Please note that all exclusions are irreversible for the duration of the specified time.

If you use a Windows or Mac computer and wish to self-exclude from all online gambling activity, consider downloading gamban®, software that helps you by blocking access to all online gambling.

You may also wish to investigate GamBlock, a software application that limits a computer’s access to online gaming sites.

How to play online responsibly

If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk that problems can occur:

  1. Don't play when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down.
  2. Balance your playing with other activities. Find other forms of entertainment so playing does not become too big a part of your life.

If you feel you might have a gambling problem, and seek further advice or counselling, you can visit these web sites:

Setting limits on your purchases

We believe that you should be allowed to manage your own budget for playing online. We allow you to restrict your own weekly Play Money purchases. If you want to limit or block purchases of Play Money chips completely, you can contact Support for further assistance.

Please note that limit on weekly Play Money purchases only applies to certain payment methods.