Career Opportunities

Events Manager, Europe

Job Title:	Events Manager, Europe
Division	Events
Location	London
Reports to:	Event Planning Manager

Job Purpose

The Events Manager based in London will be responsible for managing live poker tournament events across Europe.

This role does not involve managing live gaming operations, but rather everything surrounding it at poker events, including: managing communications; ordering promotional merchandise; coordinating staff, player and equipment logistics; acting as primary hotel liaison; planning significant brand integration at events; developing catering and entertainment plans; party planning; helping players with numerous issues, problems and concerns; and generally being both proactive and reactive to ensure the success of all aspects of events.

Key Responsibilities

• Working with numerous internal and external stakeholders to ensure smooth and successful production of event.
• Liaising with our central website development team to ensure information on the relevant websites is always current, relevant and accurate. 
• Responsible for on site management at the events
• In order to undertake this role you will be required to undertake significant amounts of travelling, attend all of the events and in many cases carry out advance inspections of locations and venues to gain a better understanding of how each event is likely to evolve.
• The days at events can be very long and hectic, and sometimes stressful. A strong constitution and calm demeanor under pressure are required for this position.
• You will be responsible for maintaining all expenditure within budget.
• Conducting post-event reviews and debriefs, and then creating subsequent reports.

Skills and Capabilities

• Good verbal and written communications skills are essential.
• Second languages are essential
• Must be a “people person” who is confident with an outgoing and friendly personality
• Excellent organizational skills, being detail-orientated and meticulous
• Good knowledge of MS Office products
• Used to working in a very busy environment
• Experience working with online and brick-and-mortar poker is preferred, but not required.
• Strong knowledge and experience with PokerStars and “poker culture” is preferred
• Self-starter, proven ability and desire to innovate

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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French Site Manager (Isle of Man)

Job Title:	French Site Manager
Division	Poker Room Management
Location	Isle of Man
Reports to:	Director of Poker Room Operations

Job Purpose

To oversee and manage the game offerings on PokerStars.FR, a division of PokerStars providing skill-based poker games to French citizens. To work in the Poker Room Management team in dealing with high-profile escalations from other departments and other general management tasks.

Key Responsibilities

• Develop a tournament schedule and ring game offerings for PokerStars.FR
• Maintain the game offerings on PokerStars.FR from week-to-week, including deployment of tournaments
• Analyse and improve the game offerings as needed, based on player feedback
• Work with the French marketing team on promotions and other marketing efforts
• Interact with French-speaking players through email, internet forums, and social media
• Assist with queries and escalations from French-speaking players
• Manage website content in both French and English, including creating new pages and making regular updates to existing content

Skills and Capabilities

Essential

• Fluent in French and English (reading, writing and spoken)
• Good knowledge of the poker industry worldwide and in France
• Good knowledge of PokerStars client
• Extensive knowledge of poker rules, procedures, and best practice
• Excellent communication skills
• Strong Information Technology skills, including good knowledge of the Microsoft Office suite (Word and Excel)
• Willingness to work long and/or unusual hours when necessary
• Strong attention to detail

Desirable

• Experience in a management role within the online gaming industry, with emphasis on the French market
• Experience in web development (particularly HTML and basic scripting languages

Behavioural Competencies

Communicates Effectively	Planning & Organising	Decision Making
Customer Focus	Flexibility & Adaptability

Remuneration: According to experience + benefits and bonus.

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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Advertising Manager (EMEA) - London

Job Title:	Advertising Manager (EMEA)
Division	Advertising
Location	London
Reports to:	Global Advertising Manager

The Client

PokerStars.com is the world’s largest online poker site, with more than 25 million registered players worldwide and over 35% market share. It is the poker player’s preferred choice and has been offering its customers the best poker games, tournaments, award winning customer support and software since 2001. It deals over 1.8 million hands of poker every hour – the 30 billionth hand is due at the end of June. At peak times there are over 275,000 simultaneous players, playing all manner of different poker games in over 20 languages. PokerStars.com also hosts the world’s largest weekly poker tournament (Sunday Million) and the biggest online poker series in the world (World Championship of Online Poker).

As well as being the world’s largest online poker site, PokerStars.com is unique in that it has a major offline presence through its live events and live poker rooms:

• European Poker Tour
• Asia Pacific Poker Tour 
• Australia New Zealand Poker Tour
• Latin American Poker Tour
• North American Poker Tour (launching mid 2009)
• PokerStars Macau & PokerStars Vienna

The European Poker Tour is now in its 6th season and has just overtaken the WPT as the largest and richest poker tour outside of America. Nearly all the events are televised and form an invaluable library of Advertiser Funded Programming. To view some of the live events (and current brand TV ad campaign), visit www.pokerstars.tv

Unlike most other online gaming brands, PokerStars.com is and always will be 100% dedicated to poker, firmly believing it to be a game of skill not luck. The company is as passionate about people as it is about poker and prides itself on being an employer of choice. Employees can expect to be challenged, rewarded and supported with personal training and development and excellent remuneration packages. The online poker industry itself is fast and highly competitive - certainly not for those without thick skins. However, PokerStars is a privately owned family business – its attitude towards its players and its employees reflect this.

The company HQ is in the Isle of Man (120+ people), with offices in London (150+), Costa Rica (250+), Australia (200+) and representative offices in Russia and Italy. In addition to this , over 150 employees are located remotely in local markets.

The London office is the hub of the marketing arm with an in-house agency responsible for the majority of all creative work, producing upwards of 400 ads every month and servicing internal Country Managers and Regional Directors across 35 markets.

Job Purpose

The in-house agency Account Management & Planning team is headed up by a former Ogilvy Account Director, who currently has three Advertising Managers reporting into him. One of them covers a Central role, while the other two are split regionally across the different markets. The current Advertising Manager for EMEA is off to live in Australia, so this is a direct replacement role.

The successful candidate will report directly to the Global Advertising Manager, assisting him in the day to day running of all PokerStars advertising projects across EMEA. Active markets include UK, Germany, Nordics, France, Spain, Russia, Ukraine, Hungary, Poland, Czech, Bulgaria, Romania, Slovenia & Holland. They will also support the Director of Brand, Advertising & Design with various ad hoc projects. The role is based in smart new central London offices, right next to Oxford Circus.

Key to the role is building successful working relationships with Regional Directors and Country Managers, understanding their needs and delivering strong communications solutions on time every time to help drive success in their markets. High standards of creative quality and internal customer service have been set and the challenge is always to improve on these. Unlike most agency roles, there is a much higher degree of hands on involvement and responsibility for communications in each market.

Key Responsibilities

• At least 2+ years ad agency background (preferably ATL)
• European / International experience
• Integrated view of communications - knowledgeable about each channel (TV, press, online)
• Solid internet experience
• Preferably with poker experience but not essential

Essential

• Exceptionally well organised
• Good attention to detail
• Excellent client handling skills
• Sound strategic and creative judgement
• Resilient, positive under pressure, can do attitude, pro-active
• Understands the balance between commercial needs and creative effectiveness
• Holistic view of communications

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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Business Development Analyst - Costa Rica

Job Title:	Business Development Analyst
Division	Payments
Location	Costa Rica
Reports to:	Director of Business Development, Payments

Job Purpose

By researching the payment solutions available you will have an in-depth knowledge of regional and country specific solutions. By presenting case studies and the end-results of your research you will suggest which payment solutions will be most effective for the company, negotiate the contract with the processor and set them in place for the solution to be implemented within the cashier.

Key Responsibilities

• Research the different Latin American markets and identify payment solutions which would be suitable for the online gaming sector in line with the company strategy for the individual countries
• Understand the legal situation of a particular jurisdiction and be able to recommend appropriate payment solutions for that market
• Establish relationships with new payment service providers
• Compare solutions which are available with competitors and highlight gaps and areas of improvements
• Negotiate contracts with suppliers and carry out all required due diligence checks
• Aid the transition to Product Management so that the solution can be implemented within the cashier
• Assist in sourcing new US payment solutions as required by the company

Skills and Capabilities

Essential

• A minimum of two years relevant experience within the payment processing sector
• Proactive, independent individual with extensive experience managing relationships and being able to effectively communicate with partners
• Proven ability in starting business relationships and ability to negotiate
• Excellent understanding of payment processing within the Latin America region and knowledge of current industry trends
• Ability to travel throughout the Latin American region as required
• Understanding of the online gaming, online services, internet and consumer software markets
• Strong organisational skills; ability to manage multiple simultaneous projects
• Excellent communication skills, able to communicate throughout an organisation

Desirable

• Excellent attention to detail and a sound knowledge of payment processing in the Latin American ecommerce sector
• Strong knowledge of multi-tasking and comfortable running several projects simultaneously

Behavioural Competencies

Communicate Effectively	Results Focused	Flexibility & Adaptability
Customer Focus	Commitment & Resilience	Planning & Organising
Working With Others	Quality Focused

Remuneration: According to experience + benefits and bonus.

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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Project Manager, Regional Marketing - Isle of Man

Job Title:	Project Manager, Regional Marketing
Division	Payments
Location	Isle of Man
Reports to:	Head of Regional Marketing

Job Purpose

The regional marketing department is responsible for all local advertising and marketing activities spanning across dozens of different markets. As such the regional teams work closely with internal central business units which provide the regions with different areas of support of expertise. Furthermore there is significant inherent learning and experiences which must be passed on from one region to the other in order to leverage our knowledge base. PokerStar’s regional marketing department is looking for a project manager to manage and coordinate internal projects and communication, internally and externally. The project manager will report into and work closely with Head of Regional Marketing and act as his right hand person.

Key Responsibilities

• Act as Head of regional marketing right hand person for management of ongoing and ad- hoc projects.
• Act as go to person for central business units requiring feedbacks and information gathering from all regions (mainly on non region specific). E.g. distribution of TV programs, market research projects, SEO,DNS management, global advertising and branding, PR, celebrity player management etc.
• Constantly seek to challenge and improve internal working procedures and policies directly linked to regional marketing work.
• Collect, consolidate and manage a global cross region media plan calendar. Syndicate monthly regional marketing reports.
• Help to follow-up on major activities in each regions; work with regional directors to ensure ROI tracking and reporting are completed and respective action points are followed
• Facilitate transfer of info. and experiences between the different regions
• Set up and execute an internal induction plan for new regional marketing recruits
• Help to organize and facilitate marketing events and meetings. From monthly calls to yearly seminars and offsite retreats.
• Responsibility for regional marketing related information and intelligence gathering and reporting (forums, reports, and competitive reviews).
• Help with administrative issues, coordination of meetings and travel scheduling

Skills and Capabilities

Essential

• A minimum of 1 year hands on experience in managing internal projects spanning across number of teams in different locations
• Good level of understanding of MS Project and other relevant project management tools
• Tenacity and target orientated to ensure that all work is completed to schedule maintaining focus when under pressure.
• The ability to think both analytically and creatively and always seek to identify solutions rather than problems
• Excellent organizational and planning skills, ability to manage multiple simultaneous projects across different regions.
• Excellent communication skills – strong team player with ability to articulate and communicate organized thoughts to both marketers and technical people.
• Proactive, independent go getter individual who’s able to work with minimal level of monitoring

Desirable

• Online poker experience would be preferred but is not obligatory

Remuneration: According to experience + benefits and bonus.

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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Product Manager, ACH Specialist - Isle of Man

Job Title:	Product Manager, ACH Specialist
Division	Payments
Location	Isle of Man

Job Purpose

The role of Product Manager, ACH Specialist will require a committed and dedicated person to join our team who maintain our US ACH processing. The position requires involvement in the product life cycle from drafting business requirements through to release and managing the payment product to its full maturity. The tasks will include documentation and training for support, updating websites, and product guides for internal use as well as managing the configuration settings for the individual payment solutions. In addition, this role will require the oversight and management of the existing payment methods and the supplier relationships behind them. The ACH specialist will have excellent analytical skills and be able to comfortably work at a fast pace in a dynamic environment. They will be responsible for the success of the products by knowing how they will work best for the business and making sure that suppliers deliver on the often stringent demands expected by the company.

Key Responsibilities

• Write high-level requirements of new ACH solutions and steer the product through software development and testing by working with payment processors, software development teams
• Release the solution and manage ramp-up of volume. Ensure vendor meets customer support requirements and put in place proper reporting (both in-house and at vendor)
• Serve as escalation point with vendors for various internal stakeholders such as support, payment services, accounts receivable and security. Actively manage vendor relationship and make sure that any issues or escalations are dealt with in a satisfactory fashion – make PokerStars their most important customer
• Monitor player forums for complaints / early warning signs of payment processing issues
• Analyse all available existing ACH solutions for decline rates, return rates, cost and speed for debit and credit transactions
• Change the nature and size of volume split between providers based on analysis to minimize cost, increase approval rates
• Analyze internal systems and recommend software enhancements / new reports or tools to minimize cost, reduce fraudulent transactions , increase transaction approval rates and compare quality of processing across processors
• Identify need for and manage integrations with external services such as - identity verification, account validation / scrubbing, negative databases. Manage and optimize usage of such services such as frequency of use to ensure minimum overall total cost.

Skills and Capabilities

Essential

• At least 3-5 years experience in product management in the online gaming, financial services or Internet industry; experience with online payment processing a plus
• Solid understanding of ACH processing and maintaining ACH relationships; 2 years plus experience in this area is required
• Strong business analyst; comfortable handling large sets of data and ability to drill down to minute attention to detail in order to gain the best end-result
• Solid understanding of the state of online payment processing across the globe, and knowledge of current industry trends is an advantage
• Strong organizational skills and ability to manage multiple simultaneous projects
• Excellent communication skills – ability to communicate organized thought. Experience working with remote development teams / clients /vendors preferred.
• Strong team player

Desirable

• Proven track record in project management with demonstrable skills (Prince 2 Certification for instance)
• Understanding of the online gaming, online services, Internet and consumer software markets.

Behavioural Competencies

Communicate Effectively	Results Focused	Customer Focus
Flexibility & Adaptability	Working With Others	Planning and Organisation

Remuneration: According to experience + benefits and bonus.

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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Bi-Lingual Customer Services Representative - London

Job Title:	Bi-Lingual Customer Services Representative
Division	Support
Location	London
Reports to:	1st Line Manager

Job Purpose

We are seeking bilingual representatives to work from our London, UK Office who are fluent in the following languages:

Danish /Swedish/ French/ Bulgarian /Italian / Russian /Dutch /Polish / German

Key Responsibilities

• Translate documents and templates from English to the other language(s)
• Respond to customer requests and enquiries in English and other language(s)
• Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (passwords, cash transfers, account privileges)
• Hosting final tables of tournaments
• Providing information on player deposits and cash outs
• Informing players about current promotions at PokerStars
• Assisting players with connection and technical issues
• Informing players about games and game rules
• Interpreting hand histories for players
• Responding to player concerns about site integrity

Skills and Capabilities

Essential

• Fluent in one of the above listed languages, with a excellent command of English
• Excellent command of professional writing
• Self-motivated, able to work as part of a busy team
• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Additional European languages, an asset

Desirable

• Strong knowledge of both online and brick-and-mortar poker
• Basic knowledge of online money processing - (e.g. transactions via credit card, NETeller etc.

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Quality Focused
Working With Others

For more information, please send your CV and a covering letter to supporthr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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PokerStars Director of PR & Celebrity Player Management - London

Job Title:	PokerStars Director of PR & Celebrity Player Management
Division	Central Marketing Team
Location	London
Reports to:	Director of Central Marketing

Job Purpose

Reporting directly to the Central Marketing Director, this new position will be responsible for a new Business Unit that is being created through the merger of two existing BUs – PR and Celebrity Player Management. Although both marketing disciplines are distinct and different there is also a substantial overlap between how PokerStars use them as a business which will be further strengthened through this consolidation. The clearest overlap being that PR is one of the most important channels we use to promote our Celebrities through stories covering their lifestyles, performance and backgrounds.

The candidate will have two separate teams reporting into them with a total headcount of 5 (2 PR and 3 CPM) as well as a dotted line into 20 plus PR agencies and direct responsibility for managing 50 plus Celebrities (predominantly poker but also from Sport and beyond).

Key Responsibilities

Celebrity Player Management

• Develop, evolve and be responsible for the Celebrity strategy – how does this differentiate us from the competition, what is the longer term goal, what are the key objectives, what is the mix of Celebrities we need etc.
• Manage and evolve celebrity relationships from poker, sports and other areas:
  • Contract negotiations; 50 plus contracts to be reviewed, assessed and restructured per year including optimizing performance related incentives.
  • Performance related issues; ensuring that celebs are performing as per their contracts and rectifying the situation where they are not.
  • Day to day management; ensuring that the day to day management of the Celebs including attending events, advertising shoots, PR appointments etc. is professional and seamless.
  • Acting as the interface between the business and the Celebs; be able to manage Celebs in line with wider business strategy and requirements.
• Ensure that the use of Celebrities is maximized throughout the marketing cycle both in terms of acquiring and retaining players.
• Particular focus needs to be place on how we better utilize our Celebrities online and on the client through innovative promotions, tournaments and other means of interaction.
• Work closely with Regions and other Central Marketing BUs (Brand, Advertising and Design, CRM, Events) to assess their specific requirements from Celebrities and also the best opportunities to utilise them.
• Work closely with Celebs to develop and exploit initiatives/other organisations they are already involved in or wish to undertake e.g. other sponsors or charities.
• Manage multi million dollar budget.
• Develop models and reports to help quantify the value Celebs bring to PokerStars.

PR

• Develop, evolve and be responsible for the global consumer PR strategy beyond Tournaments. Key objectives include building brand awareness, overcoming misconceptions surrounding online poker, reinforcing brand values, acquiring and retaining players.
• Be responsible for all global tournament PR on the ground and remotely plus provide a framework and processes for PR at all local tournaments.
• Manage all trade press and key consumer press relationships.
• Be responsible for ensuring that the central PR teams role is clearly defined and communicated to the markets and their agencies through a clear set of processes and practices.
• Provide framework for the markets and assistance in pitching for new PR agencies.
• Be responsible for ensuring all Agencies are delivering as per their SLAs and within global PR strategy and on brand.
• Work with Regions and other Central Marketing BUs to identify and develop specific PR led initiatives such as Celebrity Charity tournaments and tie ups with other brands.
• Work with other Central Marketing BUs to help build and amplify their activity i.e. building Poker players own brands, integrate PR with advertising, better utilize PR to enhance PokerStars promotions etc.

Skills and Capabilities

• Must have a demonstrable track record of successfully managing consumer focused PR for a large blue chip brand for 5 plus years
• Must have demonstrable track record of successfully overseeing a large stable of celebrities (15 plus) for 5 plus years
• Must have experience working with local marketing teams on a pan Regional basis as well as a mixture of marketing teams – Advertising, CRM etc. Ideally with hands on experience in some of these areas.
• Consider candidates from both an Agency and Client background.
• 10 plus years work experience in marketing environment.
• Experience within Europe and the Americas would be helpful although candidates with experience in other markets will be considered.
• Requires a hands on individual who is also a strong strategic thinker and with excellent management skills.
• Ideally must have poker industry experience if not it is an absolute must that they have a real passion for the game including having been involved with it at some level for the past 3 years.

Behavioural Competencies

Outgoing	Creative Thinker	Adaptable
Fast Learner	Team Player	Strong Communications Skills

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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Regional Customer Relationship Marketing Manager - Isle of Man

Job Title:	Regional Customer Relationship Marketing Manager
Division	Customer Relationship Management
Location	Isle Of Man Office
Reports to:	Regional CRM Manager

Job Purpose

The Regional CRM Manager will have ownership over CRM activity, budget, and results within the allocated region(s).

Key Responsibilities

• Deliver target ROI and Operational Excellence in the execution of programs and continuously improve and innovate around “the way we do CRM” through strategic leadership, roll-out of new functionalities, improvement of our metrics system, etc. within the region
• Pro-actively plan and execute promotions to convert, retain, re-activate and reward players within the region.
• Monitor and report on CRM KPIs and budget for their region, reacting to trends that become apparent. Perform analysis of completed local promotions and share learnings with the rest of the CRM team and local marketing.
• Customer Segment ownership for customers of the region and representation of these customers in our strategy and product development cycles
• Effectively synthesize & communicate plans and progress for Senior Management
• Build strong relationships with internal cross functional teams and peers
• Build a close working relationship with regional marketing to ensure on and off client activity is synchronised for maximum effectiveness.
• Architecture, oversee, manage and implement everything CRM in the region

Skills and Capabilities

Essential

• Highly analytical / quantitative, data based problem solving and optimization, especially segmentation.
• Comprehensive knowledge and understanding of online poker and the online poker industry.
• Proven ability to take ownership of all aspects of a project from conception to completion.
• Drive: self-starter / doesn't take ‘no’ for an answer / can work through organisational obstacles
• Collaborative team player, can work cross-functionally to bring teams along
• Familiarity with MS Office products with at least intermediate Excel skills.
• A good understanding of Customer Relationship Management

Desirable

• Basic knowledge of HTML.
• Any second language, but especially Spanish, Portuguese, German, Russian.
• Ability to work well under tight deadlines and multi-task.
• Comfortable around both business and technology related topics
• Able to communicate effectively both in fine detail and executive-level summaries.

Behavioural Competencies

Communicate Effectively	Results Focused	Customer Focus
Flexibility and Adaptability	Working with Others	Planning and Organisation

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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Internal Communications Manager (Isle of Man)

Job Title:	Internal Communications Manager
Division	Marketing
Location	Isle of Man

Job Purpose

An exciting opportunity has arisen for an experienced Internal Communications professional, based in the Isle of Man. We're looking for someone to assist in the growth and development of our business by producing an internal communications strategy which supports the organisation’s vision and values.

Key Responsibilities

• You will work closely with the management team to drive employee engagement and two-way communication, acting as an internal champion for our culture and values and developing a sustainable model for the future.
• You'll need to work at both strategic and operational levels.
• We’re looking for someone with excellent writing and interpersonal skills, the ability to gain key stakeholder buy-in and the drive, ambition and experience to take our internal communications to the next level.
• You'll also play a key role in developing our intranet and act as an advocate for it throughout the business.

Skills and Capabilities

Essential

• You must have at least 5 years experience in a dedicated internal communications function
• You must have a genuine interest in poker and be able to demonstrate your knowledge
• You must be able to demonstrate experience in online communications, intranet trends, internal communications best practice, web writing skills, and stakeholder management expertise
• You will have a good understanding of communication channels and media and how they can be used to best effect for the business.
• You will have strong business acumen
• Evidence of success in building good professional, jurisdictional and operational boundaries is essential.
• You will have excellent written and verbal communication

Desirable

• Project management and technical awareness is also desirable.
• Experience of communicating through organisational change would be a bonus.

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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Fraud Investigator – German Speaker

Job Title:	Fraud Investigator – German Speaker
Division	Security
Location	London
Reports to	Security Manager

Job Purpose

PokerStars is seeking to expand its team of Poker Security Specialists to work from our London office, UK. You will be responsible for fraud investigation and prevention.

Key Responsibilities

• Verification of cash out
• Detect and prevent fraud
• Managing player accounts
• Responding to security and customer related emails
• Processing of Real money transfers

Skills and Capabilities

Essential

• Experience in credit card fraud/investigation
• Fluent in German and English (reading, writing and spoken)
• Excellent customer service skills
• Strong team player and have excellent organisational skills
• Excellent level of English, written and spoken
• Strong attention to detail

Desirable

• Experience in credit card fraud/investigation
• Previous banking /poker industry experience

Behavioural Competencies

Communicate Effectively	Customer Focus	Working with Others
Job Knowledge	Decision Making

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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Fraud Investigator – Russian Speaker (1 year fixed term contract)

Job Title:	Fraud Investigator - Russian Speaker
Division	Security
Location	London
Reports to	Security Manager

Job Purpose

PokerStars is seeking to expand its team of Poker Security Specialist to work from our London office, UK. You will be responsible for fraud investigation and prevention.

Key Responsibilities

• Verification of cash out
• Detect and prevent fraud
• Managing player accounts
• Responding to security and customer related emails
• Processing of Real money transfers

Skills and Capabilities

Essential

• Experience in credit card fraud/investigation
• Fluent in Russian and English (reading, writing and spoken)
• Excellent customer service skills
• Strong team player and have excellent organisational skills
• Excellent level of English, written and spoken
• Strong attention to detail

Desirable

• Experience in credit card fraud/investigation
• Previous banking /poker industry experience

Behavioural Competencies

Communicate Effectively	Customer Focus	Working with Others
Job Knowledge	Decision Making

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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Verification Agent - London

Job Title:	Verification Agent
Division	Security
Location	London
Reports to	Verifications Manager

Job Purpose

You will work within the Verification team as part of the overall Security Department. You will form part of a global team responsible for undertaking a number of security operations on a daily basis to help prevent and detect fraud and comply with the company’s regulatory and legislative requirements. This will include verification of players’ information; assisting new players validate their accounts, responding to players’ queries and maintaining accurate system records within tight timescales. You will report to the Verifications Manager who is also based in London.

Key Responsibilities

• Proactively reviewing management reports to prevent and detect possible fraud and players breaching our terms and conditions;
• Reviewing and verifying the authenticity of players’ personal documentation and recording results within the company’s internal systems;
• Assisting with live support to our players to help verify their personal information;
• Responding to player queries, offering advice and guidance on compliance and verification issues as appropriate.

Skills and Capabilities

Essential

• Excellent Customer Service skills.
• Computer literate and quick to learn new systems and processes.
• Ability to cross reference and quickly interpret a multitude of information to aid decision making.
• Investigative skills and a logical approach to work.
• Multi-lingual – As well as English, ability to communicate in French and Spanish (or other) is an advantage.
• Flexibility and adaptability within a dynamic environment.
• Excellent communication skills, both written and verbal.
• Ability to meet tight deadlines without compromising quality of output.
• Must be a strong team player and have excellent planning and organizational skills.
• Experience of dealing with customers and stakeholders in a large environment (verbally and written)

Desirable

• Previous online gaming industry background.
• Self motivated, able to work equally well within a team or alone
• Knowledge of the on-line poker industry.
• Understanding of online poker security would be an asset.
• Knowledge and or experience of operating global KYC (CDD) procedures with particular reference to online gaming;
• Knowledge of online money processing - (e.g. transactions via credit card, NETeller, click2pay, Moneybookers)

Behavioural Competencies

Communicate Effectively	Results Focused	Working with Others
Commitment & Resilience	Flexibility & Adaptability	Quality Focused
Planning & Organising	Customer Focused

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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Bi-lingual Customer Support Specialist - Australia

Job Title:	Bi-lingual Customer Support Specialist
Division	Marketing
Location	Australia

Job Purpose

PokerStars is seeking to expand its Customer Support Service with the addition of bilingual customer support representatives to work from our Sydney, Australia office. The responsibilities for this position are the same as for the regular Customer Support Team, but include some poker team duties covering site integrity, collusion and fraud issues.

Bi-lingual CSRs would also be required to: Translate documents and templates from English to the other language(s) and respond to customer requests and enquiries in English and other language(s)

Requirements

• Native speaker of one of the below listed languages, with a good command of English
• Ability to legally reside and work in Australia
• Excellent command of professional writing
• Self-motivated, able to work as part of a busy team

Languages:

We are looking for candidates who are fluent in one of the below listed languages and English.

• Italian
• French
• Swedish
• Danish
• Norwegian
• Finnish
• Polish
• Dutch
• Portuguese

Tasks

• Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (passwords, cash transfers, account privileges)
• Hosting final tables of tournaments
• Providing information on player deposits and cashouts
• Informing players about current promotions at PokerStars
• Reviewing client log files to resolve technical issues
• Assisting players with connection issues
• Informing players about games and game rules
• Interpreting hand histories for players
• Researching hand histories for possible collusion
• Responding to player concerns about site integrity

Skills and Experience

• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Additional European languages, an asset
• Strong knowledge of both online and brick-and-mortar poker (minimum 2 years playing experience)
• Basic knowledge of online money processing - (e.g. transactions via credit card, NETeller etc.)

Remuneration

PokerStars offers a competitive salary commensurate with experience.

For more information, please send your CV and a covering letter to supporthr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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Customer Service Representative - Technical Specialist - London, UK and Sydney, Australia

Job Title:	Customer Service Representative
Division	Marketing
Location	London, UK and Sydney, Australia

Job Purpose

PokerStars is looking for someone who is "proud to be a geek" with excellent professional writing skills and very broad technical knowledge/experience to work as a Technical Specialist from our London and Sydney offices.

PokerStars Technical Specialists will be part of the PokerStars Support Team. You will handle a wide variety of standard support issues such as account issues, providing information about games, assisting players in depositing and withdrawing funds, managing accounts, and much more. The Technical Specialist will also handle escalated issues of an advanced or complex technical nature. These may be related to Internet connectivity, client log file analysis, problems with Microsoft Windows, firewalls and other advanced support issues.

The applicant for work in London must be a legal resident of a country in the European Union and available to work at our offices in London, England, whilst the applicant for work in Australia must be a legal resident of that country and available to work at our offices in Sydney. Truly exceptional applicants may be considered for work outside the London, UK office. Shifts will be at varying hours of the day and days of the week, up to 44 hours per week.

Specific tasks and skills for this position include:

Tasks

• Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (passwords, cash transfers, account privileges)
• Providing information on player deposits and cashouts
• Informing players about current promotions at PokerStars
• Reviewing client log files to resolve technical issues
• Assisting players with connection, installation, configuration and system issues
• Informing players about games and game rules

Skills and Experience

• Advanced experience supporting and configuring Microsoft Windows (all versions)
• Extensive experience with Internet connectivity (TCP/IP, modems, DSL, cable, consumer routers, firewalls)
• MCSE+I, A+ or other relevant technical certifications a plus
• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Excellent command of professional English writing required
• Basic knowledge of online money processing (e.g. transactions via credit card, NETeller, FirePay etc.)
• Strong knowledge of both online and brick-and-mortar poker a plus
• Rudimentary understanding of RDBMS systems (SQL-89) a plus but not required

Remuneration

PokerStars offers a competitive salary commensurate with experience.

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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Product Manager, Payments - Isle of Man

Job Title:	Product Manager, Payments
Division	Payments
Location	Isle of Man

Job Purpose

The role of Product Manager covers a wide variety of areas related to the payments offerings of PokerStars. The position requires involvement in the product life cycle from drafting business requirements through to release and managing the payment product to its full maturity. The tasks will include documentation and training for support, updating websites, and product guides for internal use as well as managing the configuration settings for the individual payment solutions. In addition, this role will require the oversight and management of the existing payment methods and the supplier relationships behind them. The product manager will be the expert for their given solutions by knowing them inside out and maintaining excellent supplier relationships. They will be responsible for the success of the products by knowing how they will work best for the business and making sure that suppliers deliver on the often stringent demands expected by the company.

Key Responsibilities

• Write high-level requirements of new payment solutions and steer the product through software development and testing
• Release the payment product and ensure its successful use within PokerStars and our customer base; ensure that all relevant departments are trained and able to deal with the impact of the new product from first line support through to finance and reconciliation.
• Create and maintain relevant product documentation for various internal customers
• Be an expert for the payment products which you manage; know the use of the product inside out and be able to identify trends within those products on a country level and manage its use within PokerStars according to business needs
• Analyze the products on a granular transactional level so as to be able to optimize the payment products; minimize declines and ensure proper player experience for declines, lower returns and transaction processing costs by optimizing the mix of transactions between providers
• Suggest product enhancements relating to any of – specific products, type of payment products, internal tools and reports, or general player experience
• Act as the central point of contact/escalation within the company to manage the relationship with the relevant Payment Providers. Make sure that any issues or escalations are dealt with in a satisfactory fashion – make PokerStars their most important customer

Skills and Capabilities

Essential

• At least 3-5 years experience in product management in the online gaming, financial services or Internet industry
• Proven track record in project management with demonstrable skills (Prince 2 Certification for instance)
• Strong business analyst; comfortable handling large sets of data and ability to drill down to minute attention to detail in order to gain the best end-result.
• Solid understanding of the state of online payment processing across the globe.
• Understanding of the online gaming, online services, Internet and consumer software markets.
• Strong organizational skills and ability to manage multiple simultaneous projects.
• Excellent communication skills – ability to communicate organized thought.
• Strong team player

Desirable

• Experience with online payment processing
• Knowledge of current industry trends is an advantage
• Experience working with remote development teams / clients /vendors.

Behavioural Competencies

Communicate Effectively	Results Focused	Customer Focus
Flexibility & Adaptability	Working With Others	Planning and Organisation

Remuneration: According to experience + benefits and bonus.

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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Senior Affiliate Marketing Manager - Isle of Man

Job Title:	Senior Affiliate Marketing Manager
Division	Marketing
Location	Isle of Man
Reports to:	Lukas Gant

Job Purpose

The role of the Senior Affiliate Marketing Manager is to (re)develop and maintain the global affiliate strategy, constantly monitor all affiliate activities and the affiliate market, negotiate new and existing deals with affiliates to meet company goals and to ensure that all affiliate activities in a country are aligned with the overall global and local marketing approach the company follows.

Key Responsibilities

• Manage a team of Affiliate Account Managers
• Develop and implement processes for activating and re-activating affiliates.
• Optimise the affiliate programme.
• Work closely with Product Managers to establish requirements for affiliate programme.
• Provide regular reports on affiliate performance and ROI to senior management.
• Develop and grow strong relationships with key affiliates.
• Develop and implement initiatives to improve affiliate performance and retention.
• Manage change and development of affiliate systems.
• Manage spend within budgets and maximize ROI.
• Source new partnerships.
• Ensure affiliate tracking codes are in place and working correctly.
• Ensure affiliate payments are processed correctly and on time.
• Ensure affiliate website content is maintained.
• Ownership and resolution of affiliate technical, commercial and operational issues.
• Work with creative teams on affiliate banners, landing pages etc.
• Ensure affiliate banner farm and tracking systems are maintained.

Skills and Capabilities

Essential

• Strong leadership qualities.
• Significant experience of the online gambling affiliate business.
• Ability to build excellent working relationships internally and externally.
• Self-starter with the ability to remain calm under pressure.
• Confidence to liaise with and influence senior management when required.
• Highly enthusiastic and motivated.
• Able to multi-task and meet key deadlines.
• Flexible attitude to working hours.
• Strategic and commercial thinker.
• Strong judgment and problem solving skills.
• Strong analytical/reporting skills.
• Additional languages would be a major plus.

Behavioural Competencies

Communicate Effectively	Results Focused	Job Knowledge
Customer Focus	Innovation	Decision Making
Working With Others	Commitment & Resilience	Flexibility & Adaptability
	Quality Focused	Planning & Organising

For more information, please send your CV and a covering letter to hr@pokerstars.net. Please also state your name and the job title you are applying for in the subject bar.

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